Information about us
1YOU Essentials Limited (we, our, us). are registered in England and Wales under company number 07183336. Our registered office is at 8 Copeland Crescent Loughborough Leicestershire LE11 5JE United Kingdom. This is the address at which we will accept legal service of documents.
Ordering products
After placing an order, you will receive an email from us acknowledging that we have safely received it. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will send you a second email to confirm acceptance and dispatch of your order. The contract between us (Contract) will only be made when we send you this email to confirm acceptance and dispatch. Only those products listed in the email as being dispatched will be included in the Contract.
Availability
All items are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and dispatch email. Any payment made for products which are not available will be credited back to your account immediately.
Ordering errors
You are able to make changes to your order up to the point at which you click on the "submit order" button on the Payment & Confirm section of the checkout process.
Prices
Please be aware that the prices displayed on our site exclude delivery costs, which will be added to the total amount due during checkout. The applicable delivery costs will be clearly displayed during the checkout process.
Due to the large number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error, we will normally, at our discretion, either: (1) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or (2) reject your order and notify you of the rejection.
Payment
We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express credit and Charge Cards, Switch/Maestro debit cards, Visa Electron cards. We accept all payments using PayPal. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in pounds sterling. All orders placed using PayPal will be charged at the time your order is submitted.
Refunds
If we reject or cancel your order for any reason this charge will be refunded back to you immediately. Refunds due to returns may take longer; we give a guide line of 3-9 days after receiving your item back to our return address, but due to circumstance beyond our control and in any event it may take up to 21 days depending on the transition through Paypal and your banking/card services.
Refunds for returns include:
1. For faulty items you will receive a full refund including the original delivery fee and for the return in transit fee.
2. For incorrect items sent you will receive a full refund including the original delivery fee and for the return in transit fee.
3. For cancellations due to a change of heart or incorrect sizing, you will receive a full refund including the original delivery fee but ‘not’ the return in transit fee.
Please note that items are checked during picking, therefore faulty returns must be sent back for inspection before a refund will be accepted and issued.
Returns Policy
Damage due to normal wear and tear, misuse, alteration to the product, or negligence is not covered under our returns policy and a refund will not be given under such circumstances.
Return Time
Please return your parcel within 14 days of delivery.